Got questions? Check our FAQs!

What are your Sample Box Guidelines?

• The Sample Box is available free of charge for first-time customers only.
• Customers are responsible for covering delivery and shipping fees for their first Sample Box.
• Following the initial Sample Box, regular pricing will apply to all products.
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How long will my flowers last?

As you've purchased Bellevue flowers directly from the grower, rest assured that your blooms have undergone a seamless journey from being freshly cut, meticulously packed, swiftly shipped, and promptly delivered to your doorstep – without any intermediaries. By following the proper care instructions, you can expect your flowers to maintain their pristine condition for up to two weeks!

When should I place my order?

For optimal planning, we advise placing your order 8-10 days ahead of your desired shipping date. We recommend scheduling your order to arrive 4 days before your event. Waiting too long might lead to desired varieties being sold out, especially for some specific selections. After your order is placed, a dedicated customer service representative will reach out to verify your order details. Emphasizing the importance of advance ordering enables us to ensure availability confirmation, contributing to a smooth and successful procurement process.

Is the price I see online the final price?

Absolutely! The shipping cost has been factored into the total price, ensuring transparency and no surprises. What you see is what you pay, with no hidden fee.

Can I cancel my order?

• Orders may be canceled with a minimum of 8 business days' notice before the scheduled delivery date.

• No cancellations can be accommodated within 7 business days of the scheduled delivery date, as our products originate directly from our Ecuadorian farm. Typically, roses are processed and prepared for shipment 2 days before departing the farm.

• Once the product has been shipped, changes or cancellations cannot be made. To cancel an order, please send an email to your sales representative or sales@bellevueroses.com with the subject line "CANCEL ORDER." Please include your order number, business name, and order details in the body of the email.

• A confirmation email verifying the cancellation of your order will be sent within 48 hours.

• Online order cancellations are subject to a 5% cancellation processing fee, reflecting credit card fees and transaction costs. You will receive a refund for the amount paid, minus the 5% cancellation processing fee.

What type of payments do we accept?

• Major Credit Cards: We accept Visa, Mastercard, American Express, and Discover.

• PayPal: Payments can be made securely through PayPal.

• Payment Links: Our Accounting team can send payment links via email for your convenience.
  
  

Questions about Shipping & Delivery Time?

Our roses are shipped directly from the farm to your shop. Your tracking numbers are sent through the FedEx system, so please ensure to check your email or spam inbox if you haven't received this information.

FedEx typically delivers during the day, with deliveries often occurring between 8 am and 12 noon. However, depending on the zip code, deliveries may extend into the later afternoon.

For confirmation of the estimated delivery time for your specific zip code, we recommend contacting FedEx directly at 1.800.GO.FedEx.

Can I customize my order?

Absolutely! We have our "customize your box" options (small, medium, and large) and you get to customize them with the amounts, varieties, and colors that you need. This is one of our best sellers and a great shopping tool for our professionals.

I did not receive my tracking number. What should I do?

• Always make sure to check your spam inbox first, as emails may occasionally be filtered there.
• Please consider adding our email address to your address book or contacts list
• If you are still not receiving our emails, please reach out to your sales representative, send an email to sales@bellevueroses.com, or give us a call to notify us of the issue.
  
  

What should I do if my flowers arrived damaged or not as expected?

Please contact your sales rep right away. Including pictures when submitting a claim for our flowers is essential for several reasons. Firstly, visuals provide concrete evidence of any issues or damages, allowing our team to assess the situation accurately and efficiently. Additionally, photographs help us understand the extent of the problem and determine the appropriate resolution, whether it's a replacement, refund, or other corrective action. By providing clear images, customers enable us to address their concerns promptly and ensure their satisfaction with our products and services. Please visit our claims page and follow the instructions.

 

What if I need a flower that you don't have on your catalog?

Because we work with over 400 partner farms, there is a very high chance that we might be able to source it for you. If we don't happen to find it, we can always offer a suitable replacement for you to purchase. We can always try and work our magic. Please contact your very own sales rep to see if we can get them for you.

I would love to subscribe to your newsletter. How can I do it?

If you cannot subscribe through our website, please contact your sales rep, email us at sales@bellevueroses.com, or give us a call so we can add your email address to our data base and make sure you get our newsletter information. Trust us, you wouldn't want to overlook any crucial information!

Why Choose Bellevue Roses?

 

• Exceptional Quality: Our flowers are meticulously cultivated in Ecuador, renowned for producing some of the world's finest blooms.
• Wide Variety: With over 200 varieties of flowers available, we offer an extensive selection to meet diverse floral needs.
• Direct from the Source: By sourcing directly from our partner farms, we ensure freshness and quality with no middlemen involved.
• Customizable Options: Our user-friendly website allows for easy customization of orders, catering to the unique preferences of each customer.
• Professional Service: Our dedicated team is committed to providing personalized support and guidance throughout the ordering process.
• Timely Delivery: With reliable shipping methods and careful handling, we strive to deliver your roses promptly and in perfect condition.
• Trusted Reputation: With years of experience and a solid reputation in the industry, Bellevue Roses is a trusted partner for florists and businesses alike.